A major bank in SA now offers Smart ID services at over 100 branches
· The South African
Standard Bank has expanded its Smart ID services to over 100 branches across South Africa, as banks and the Department of Home Affairs continue to move more services online.
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The milestone was reached through Standard Bank’s partnership with the Department of Home Affairs (DHA), forming part of the government’s drive to digitalise services and reduce pressure on Home Affairs offices.
The wider rollout among South Africa’s major banks has now surpassed 300 branches offering Smart ID services.
Smart ID access expanded to underserved areas
Standard Bank said many of its activated branches are located in rural and underserved communities, giving residents easier access to Home Affairs services.
“In many of the communities where we have expanded these services, residents previously had to travel long distances simply to apply for or replace an identity document,” the bank said.
“Access to something as fundamental as an ID should not be determined by geography.”
DHA Minister Leon Schreiber said the expansion is helping the department move closer to its goal of eliminating the old green bar-coded identity document.
Almost 50 000 applications processed
Since launching and expanding its Smart ID services, Standard Bank has processed close to 50 000 applications.
The bank said the figures demonstrate strong demand for more convenient access to Home Affairs services.
Standard Bank now plans to significantly expand its footprint.
It aims to nearly double the number of branches offering Smart ID services before the end of 2026 and expects to process more than three times the number of applications handled to date by the end of the year.
The bank is also working towards introducing additional Home Affairs services through its branch network before the end of 2026.
Standard Bank Smart ID branches by province
GautengOnline applications:
- Killarney Mall, Johannesburg
- 5 Simmonds Street, Johannesburg
- Centurion Lifestyle, City of Tshwane
- Jubilee Mall, City of Tshwane
In-branch applications:
- Atteridgeville
- Birch Acres
- Boksburg
- Bronkhorstspruit
- Carletonville
- Central City
- Fordsburg
- Golden Walk
- Greenstone
- Heidelberg
- Jabulani
- Key West
- Lenasia
- Lynnwood The Grove
- Mamelodi Crossing
- Maponya Mall
- Nigel
- River Square
- Rosebank
- Sanridge
- Sky City
- Soshanguve Mall
- The Glen
- The Mall @ Reds
- Tshwane Mid City
- Westgate Mall, Roodepoort, Johannesburg
- Wonderpark
Online applications:
- 1 Kingsmead Way, Durban
In-branch applications:
- Bluff
- Bridge City
- Chatsworth Centre
- Cornubia
- Empangeni
- Howick
- Kokstad
- Ladysmith
- Manguzi
- Matatiele
- Midlands
- Newcastle Mall
- Nongoma
- Overport City
- Pongola
- Raisethorpe
- Richards Bay
- Scottburgh
- South Coast Mall
- Umhlatuze
- Underberg
- Vryheid
- Westown Square, Shongweni, Pinetown
- Westville
Online applications:
- Canal Walk, Century City, Cape Town
In-branch applications:
- CapeGate Shopping Centre, Cape Town
- Franschhoek
- Helderberg
- Khayelitsha, Cape Town
- Ladismith
- Langeberg Mall
- Lansdowne
- Lou Dre
- Oudtshoorn
- Paarl
- Parow Centre, Cape Town
- Pinelands
- Thibault Square
- Vredenburg
- Worcester
Online applications:
- 1 Pickering Street, Newton Park, Gqeberha
In-branch applications:
- East London
- King Williams Town
- Lusikisiki
- Ugie
In-branch applications:
- Bloemfontein
- Botshabelo
- Frankfort
- Kenworth
- Phuthaditjhaba
- Theunissen
- Winburg
- Zamdela
In-branch applications:
- Ermelo Cashless
- Hazyview
- Kwagga Plaza Shopping Centre
- Lydenburg
- Malelane
- Nelspruit Crossing Shopping Centre
- Secunda
In-branch applications:
- Burgersfort
- Giyani Masingita Mall
- Landdros
- Lephalale
- Louis Trichardt
- Mall of the North
- Modimolle
- Mokopane
- Musina
- Thohoyandou
- Tzaneen
In-branch applications:
- Brits Mall
- Klerksdorp
- Lichtenburg
- Marikana
- Rustenburg Mall
- Vryburg
- Zeerust
In-branch applications:
- Kimberley
- Kuruman